The Showroom Visit Starts On the Phone

By the time somebody walks in, they have already had a conversation that told them what to expect. Usually a ninety second one.

Answer the Question That Was Asked

A caller asking about availability wants a yes or a no. Redirecting straight into an appointment request before answering costs the appointment.

Give a Real Price Range

Refusing to quote anything on the phone reads as a tactic. A range with the reasons it varies builds enough trust to get the visit.

• Answer the actual question first
• Give a range and what moves it
• Say what to bring
• Confirm hours and where to park

Write Down What They Said

A caller who repeats their situation to a second person on arrival has already learned something about how the business runs.